![]() If you see the word "Generic", it could mean that you haven't installed the software, or more likely an update to windows 10 or Mac OS Big Sur, has caused the computer to forget where the software is installed.Ĭlick the minus sign to remove your printer, then the plus sign to add a new printer and go through any required steps. The printer kind should have the same name as your printer. Does it say "Generic."? If you see the word "Generic", you have found your problem. ![]() ![]() The HP Envy 7640 will capture you with its compelling features including a 3.5-inch touch screen, which allows users. HP Envy 7640 Wireless All-in-One Photo Printer. Download and install scanner and printer drivers. HP ENVY 5030 driver Windows 10, 8.1, 8, Windows 7, Vista, XP and macOS / Mac OS X. It's on a Mac, but the solution is likely similar on a PC:ģ) Choose your HP printer. Underneath is a drop-down panel that shows the. Here is the solution which worked for me: There is no option for B&W nor for colour. Unfortunately HP won't be much help in solving this one - I have been through all their replies and it's the usual stuff you'd expect from a machine "Have you tried turning it off?" "Check your cartridges are not empty", "Re-install the printer, factory settings, update software, restart computer.blah blah blah", "Uncheck the box for B&W printing"."Īha.
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